Stung by monthly call charges of $200 or $300 on a $29 cap?
Hit with $100's or $1000's for data downloads, or international roaming ?
Confused about the real cost of a call, SMS or data ?
Fed up getting nowhere with offshore call centres ?
Well, finally, help is at hand. Financial Redress, the company behind Australia's largest ever class action against the banks for unfair penalty fees, is now looking at misleading and unfair mobile cap plans. We believe that the big operators have got plenty to answer for, such as:
- Misleading marketing - a "cap" isn't a cap at all, it's simply a minimum spend. "Included value" is a sham because it's calculated using grossly inflated call prices.
- Excessive charging - once you exceed your cap, the effective call rate can jump up to 10 times, causing many people financial hardship.
- Lack of disclosure - Some of the big providers still give you no warning that you are approaching your cap. Is it so hard to send an SMS ?
If you want to do something about it, and potentially recover compensation from past or present mobile providers, please complete the registration form. We will then contact you to review your claim, all on a no win, no fee basis. If your complaint has merit, we will pursue it with your mobile provider, and, if a satisfactory settlement is not achieved, the Telecoms Ombudsman.
If we are unsuccessful in recovering compensation for you from your mobile provider, you pay Nothing. If we are successful in getting you a refund in cash or credit, we will charge you 25% plus GST of the compensation you receive.
